OnCue

Support

We’re here to help — most answers are below.

OnCue is a digital pager for restaurants, cafés and any venue with a queue. Scan the venue’s QR code, take your order number, and we’ll notify you the moment it’s ready — no account, no sign-up.

How it works

• Scan the QR code on the counter or table.
• Take a number (or enter the number shown on the counter screen).
• Allow notifications so we can ping you when your order is ready.
• Relax — you’ll get a notification the second it’s ready.

Common questions

I’m not getting notifications

Make sure you tapped “Allow” when asked. You can re-enable notifications for OnCue in your device’s Settings → Notifications. On the web, keep the order page open if you prefer not to enable push.

Do I need to create an account?

No. OnCue works with no account, no email, and no password.

What about my loyalty stamps?

If a venue runs a stamp card, your stamps are saved to an anonymous card on your device and can be added to Apple Wallet. Some venues let you attach a phone number to recover a card.

Run a venue?

OnCue is free for guests. If you run a restaurant, café or any venue with a queue and want the digital pager, wallet loyalty and booking on your own counter, we’ll get you set up — no hardware, live in minutes. Talk to us or email ⁨tech@vaia.my⁩.

Contact us

Still need help? Email ⁨tech@vaia.my⁩ and we’ll get back to you as soon as we can.